Thank you for choosing Civil Mentor for your Civil Services Examination preparation.

Civil Mentor is committed to providing quality educational resources, mentorship, and support to every aspirant. Before making a purchase, we encourage all users to carefully read the course details, features, eligibility, and terms mentioned on the respective product pages.

All our courses, mentorship programs, test series, e-books, notes, downloadable materials, and other digital products are delivered electronically. Since access to these resources is provided immediately after successful payment, all purchases are final.

Once a payment has been successfully processed to Civil Mentor, no refund, cancellation, or exchange request will be entertained, except where required under applicable law.

If you are charged more than once for the same order due to a technical error or payment gateway issue, please contact our support team within 7 days of the transaction. After verification, any genuine duplicate payment will be refunded to the original payment method.

If a payment is debited from your account but the order is not confirmed, the amount is generally reversed automatically by your bank or payment provider within their standard processing period.

If the issue is not resolved within the prescribed time, please contact us with your transaction details for assistance.

If you experience any technical issues in accessing your purchased course or services, please contact our support team. Civil Mentor will make every reasonable effort to resolve genuine technical problems as quickly as possible.

Technical issues do not automatically qualify for a refund if access can be restored.

Refund requests, if any, will only be considered in exceptional situations at the sole discretion of the platform management or where required under applicable law.

For payment-related queries or technical assistance, please contact our support team through the contact details provided below:

Email – Contact@civilmentor.in

We aim to respond to all genuine queries as promptly as possible.

By purchasing any course, mentorship program, or digital product from this website, you acknowledge that you have read, understood, and agreed to this Refund Policy.